At Jadabi Drug Distributors, we deal in critical medical supplies such as dialyzers and blood tubing. Due to the sensitive nature of these products, we follow a strict return and refund policy.
1. No Return Policy (General Rule)
- We do not accept returns for products once delivered, except in cases mentioned below.
- This is to ensure product safety, hygiene, and compliance with medical standards.
2. Eligible Cases for Return / Replacement
Returns or replacements will only be accepted under the following conditions:
- Product received is damaged during transit
- Wrong product delivered
- Quantity mismatch
3. Reporting an Issue
- Any issue must be reported within 48 hours of delivery
- Customer must provide:
- Order details
- Clear photos/videos of the product and packaging
Send details to:
Email: [your email]
WhatsApp: [your number]
4. Verification Process
- Our team will verify the issue
- If approved, we will arrange:
- Replacement product, OR
- Refund (if replacement is not possible)
5. Refund Process
- Refunds will be processed within 5–7 working days after approval
- Refund will be issued via:
- Original payment method, OR
- Bank transfer
6. Non-Eligible Cases
We do not accept returns in the following situations:
- Product used or opened
- Request made after 48 hours
- Damage caused due to improper handling or storage
7. Important Note
All products sold are intended for use by qualified healthcare professionals. Proper storage and handling are the responsibility of the buyer.
8. Contact Information
Jadabi Drug Distributors
Email:jadabi.drug@gmail.com
Phone/WhatsApp: +91-91016-29505
Address: Six Mile, Jayanagar, Guwahati, Kamrup Metro, Assam, Pin-781022